FAQs

  • Q: how do I pick a storage space?
  • Q: Okay, how do I plan on how to use my storage space?
  • Q: Why do I need Self Storage insurance?
  • Q: There must be something I’m not allowed to store?
  • Q: How do I store my large appliances?
  • Q: Do I get a refund of prepaid rent if I move out?
  • Q: What if I need to stay longer than planned?
Ask the friendly staff at Self Storage Australia to help you choose a space the best suit your needs and efficiently pack small space will always cost less than a much larger space. If you frequently use your space, a larger space with well organised racking may be more convenient for you. Our team is able to make modifications to meet your specific needs we also offer additional services to help our business clients. You can also use our handy space calculator click here.
Always place a large heavy items that you can stack up at the rear of the unit and work towards the front with lighter and more fragile items. Always pack Square items with each other and put soft furnishings and items that do not weigh very much on top of cartons. It makes sense to pack each carton that is the same size with each other as this creates a strong sturdy platform for the next layer of cartons. Don’t forget to leave some space as you open the roller door and make sure that the items that you’re going to access readily are near the front of the space.
We do not automatically ensure your goods at Self Storage Australia. Most household policies do not cover goods in storage or transit. In the unlikely event that something should happen to your goods you would be responsible as you are solely responsible for the storage of your goods. Ask our friendly staff about our very competitive insurance rates. If it’s worth storing it’s worth insuring!
Any goods that are illegal, stolen, flammable, explosive, hazardous, environmentally harmful, perishable or that are risk to the property of any person. Chlorine, acid, paint, petrol. Kaushik can’t store animals or people, there are other facilities for that!
Freezers, fridges and other white goods should be always dry and clean before story otherwise mildew will soon grow. Keep the doors slightly ajar and wipe over with vanilla extract before storage always helps with odours. Do not store fridges on their backs and store all white goods the way they were intended vertically.
We ask for 2 weeks’ notice prior to moveout and if that is given and the unit is in a tidy state you will receive a full refund of rent that is prorated to the date you move out. Please remember to remove and take your padlock with you and we appreciate a call or email confirming that you have moved out.
Your contract is on an ongoing monthly plan so you are welcome to stay as long as you need. Just remember when the time comes to give us at least 2 weeks’ notice by phone or email. We understand that your situation can change, so if you need to stay after the notified moveout date, please call the office as we may have pre booked someone else into the space and it will give us time to make other arrangements for them and happily keep you in your current space.